Privacy Policy

Homely Property Management is committed to protecting your privacy. This privacy statement outlines what and how we collect, store, use and share your personal information.

What information do we collect?

The types of personal information we collect about you may include your:

– Contact information: your name, phone number, email address, postal address, physical address

– Documents that verify your identity and other personal details: such as your passport or drivers’ licence number.

– Subscriptions/preferences: when you subscribe to receive our newsletter or updates, as well as content preferences to help us identify which material you want to receive.

– Technical information: information about the device used to access the website or other social media sites, such as IP address, browser type, time zone settings and mobile network information.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable to do so. When collecting personal information from you, we may collect in ways including:

– Through your access and use of our website;

– By telephone, cell phone, letter, fax or email;

– During conversations or meetings between you and our Homely representatives;

– By contracting with us or completing application forms;

– By entering competitions, promotions or requesting information or material from us; or

– Completing surveys, providing feedback or complaining to us.

We may also collect personal information from third parties including:

– From third party companies such as credit reporting agencies, law enforcement agencies and government entities;

– Your representatives (lawyers, accountants and financial advisers);

– Your employer; or

– Publicly available sources of information or any other organisations where you have given your consent.

What do we do with it?

We collect and use your personal information to provide the information and services that you request from us, and to provide you with information about other services we consider appropriate such as:

– Industry regulation changes

– Provide ROI percentages through the information entered into our online calculator

– New listings, services & special offers

– Provide advice and information through our online newsletter

– Feedback for improvement

Who do we share it with?

Besides our staff, we may share this information with third parties who enable us to provide you with our services. This includes our technology software providers (we can provide a list of the software companies we engage with to deliver our services).

We will only share your personal information with third parties where it is necessary to help us do what we collected your information for, where it is required by law or where you give us authority to.

We require these third parties to adhere to our strict confidentiality requirements for handling personal information and we seek to ensure that they comply with the Privacy Act 2020.

Where do we store it?

We use third party cloud service providers to store and process the information we collect. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

What are my rights?

You do not have to provide information to us. If you choose not to provide necessary personal information when requested, we maybe be unable to provide certain information or services to you.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected or deleted if you think it is wrong. If you have any questions about this privacy statement or you’d like to ask for a copy of the information we hold on you, or to have it corrected, please contact us at: [email protected] or 0800466376

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.


As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.


Although we regularly update our cybersecurity and virus protection software, we do not guarantee that our website will be free from viruses or other malicious interference (such as spyware, malware, adware, ransomware and worms) that can damage your computer system and access your data.

No liability

Homely Property Management does not accept any liability for any loss or damage arising from the use of this website. This does not prejudice your statutory rights.

Accuracy of information

While Homely Property Management has taken all reasonable care to ensure the information on this website is accurate, errors and omissions may occur. We do not accept any responsibility for any inaccuracy, error or omission in the website’s content, or for any loss caused to anyone from relying on that information. We may change, delete, add to or otherwise amend the information published on this website without notice.

Contacting us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at [email protected] 0r 0800466376.

If you’re not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner. Contact details for the Office of the Privacy Commissioner are found here:

Amanda Wiapo