We make this process really easy to transfer from another Property Management company to Homely. The first step is to fill in the online transfer form. We will be in touch within the same day to guide you through what we need in order to make this transition as smooth as possible.

There is no guarantee on the time it will take to secure a new tenant,however, we will be working extremely hard to limit the time your property sits vacant. The key areas to securing a good tenant fast is setting the rent at a realistic amount and having good advertising photos that attract tenants to view the property. You may want to invest in professional photos being taken of your property. We can assist you with this. We will proactively contact previous tenants who may have missed out on another property and try and get them through properties to generate interest. Rest assured, we will be proactive in trying to secure tenants for your home.

At Homely we are solely a Property Management company, however, we do have close connections with real estate agents in our area. We can arrange for an agent to attend the property to complete a sales appraisal for you. If you do decide to then place the property on the market we will work with the agent and yourself on what is required when giving the tenant the correct notice when selling the property. It is important that we are informed of this as soon as possible as there are legal requirements that need to be followed when selling your rental property.

You have a choice to get paid either monthly or half-monthly. We will ensure that payments are made to you on the 1st or the 15th of every month.

We ensure that we comply with the number of inspections that are required under your insurance policy. If you do not know what the frequency is that your insurer requires, then we will automatically undertake an inspection every 12 weeks or four per annum. We will carry out an initial inspection within 6 weeks of the start of a tenancy and then every 12 weeks after.

Yes, we take 4 weeks worth of rent which is lodged at the bond center for the duration of the tenancy.

We show prospective tenants through properties we have listed for rent. When they apply through our online application platform we are notified immediately. We then conduct background, reference and credit checks to ensure they are the right tenant for your home. Once we have obtained all of the necessary information through the application vetting process we will contact you to talk you through this information. You have the final choice on the tenants we put forward to you.

This is completely up to you. At Homely we tailor everything to meet your needs. We want to provide a service that is stress-free for you. If this means you would like to be involved with everything that is fine, or you may want to leave everything in our hands and not be involved at all. Whatever option we are very flexible and will work with you on this.

At Homely, we do not tolerate tenants who fall behind in rent. We deal with any missed rent immediately and are monitoring this on a daily basis. We have strict steps to recover any rent arrears and work with the tenants to establish a payment plan to clear any debt as quickly as possible. If there is no resolution we file to the tenancy tribunal to arrange a mediation or in some circumstances seek possession of the property. We deal with any rent arrears issue early, as we understand the stress and pressure that this can cause you.

It is highly recommended that you pay for specialised landlord insurance. This type of insurance will cover you for anything outside of your building insurance, like loss of rent or careless damage. We can assist and recommend specialised landlord insurance companies or speak to your current insurance company about these additional policies.